The company aims to ensure that you receive a wide range of financial services within a comprehensive framework of transparency and disclosure in financial dealings. This is to safeguard your rights without any diminution and to avoid any harm to your interests, thereby enhancing your confidence in the company. Such efforts contribute to achieving sustainable economic development, maintaining financial system stability, and promoting financial inclusion.
As part of our commitment to providing the highest quality financial services, Jordanian Tasheelat for Specialized Financing Company has established a dedicated unit for receiving and handling customer complaints.
To submit a complaint, kindly use one of the following communication channels:
- Toll-free direct line: 080022022
- Mobile number and WhatsApp: 0790084768
- Email: [email protected]
- Postal address:
Jordanian Tas-Heelat for Specialized Financing
Customer Complaints Unit
P.O. Box 941493
Amman 11194 – Jordan - Customer complaint boxes located at the company's headquarters, branches, and offices
- In-person visits to the company’s headquarters
- Head Office Telephone: 06-5671720, Extension: 7219
- Fax Number: 06-5672255
- Or by filling out the form below
Important Notes:
- The company does not charge any fees or commissions for submitting a complaint.
- The processing period for a complaint, including notifying the customer of the outcome, shall not exceed 30 working days, starting from the date the complaint and all required documents are received.
- If there is no response or if you are not satisfied with our response, you have the right to escalate the matter to the Central Bank of Jordan, the judiciary, or via the following contact channels:
Central Bank of Jordan – Main Branch
Financial Consumer Protection Department
P.O. Box 37, Amman 11118 – Jordan
Phone: 06-4630301 (Extensions: 1113 / 1515)
Fax: 06-4602482
Telex: 21250, 21476
SWIFT Code: CBJOJOAX
Email: [email protected]
Irbid Branch
P.O. Box 235, Irbid – Jordan
Phone: 02-7245001
Fax: 00962-2-7245006
Telex: 51562
SWIFT Code: CBJOJOAX021
Aqaba Branch
P.O. Box 190, Aqaba – Jordan
Phone: 03-2013526
Fax: 03-2013528
Telex: 62341
SWIFT Code: CBJOJOAX02A
